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  • CUSTOMER CARE
  • SUPERACE PRODUCT USER GUIDE AND WASHING INSTRUCTION MANUAL

CUSTOMER CARE

  • FAQ
    ▼ Why register as a SUPERACE member
    SUPERACE has the most convenient shopping experience and when you register as a member of the official SUPERACE Taiwan shopping website, you can enjoy SUPERACE events, product discounts, check your order status at any time, and get the latest news!

    ▼ Shipping Fees
    Please provide your shipping address when confirming your order. Our system will provide you with an estimate of shipping fees.

    ▼ Checking Your Order Status
    You can see your purchase history from [Members Center] -> [Order Management].
    Confirmed orders that have been shipped cannot be changed. If you would like to add or remove items from your order after delivery, please register using our product returns process. We’re sorry for the inconvenience.

    ▼ How do I check if my order is successful
    After your order is complete, you will receive an e-mail confirming the items in your order.

    ▼ Pricing
    All product pricing on the official SUPERACE website is in the currency [New Taiwan Dollar TWD(NT$)]

    ▼ Product Returns Policy
    Products ordered from the SUPERACE website can be returned if the product and packaging are in original shipping condition with all accessories (tags uncut, unused, unwashed) with an appropriate reason for returning the product. We cannot accept any returns if any of the conditions above are not met.

    ▼ Reasons for Return Within the 7-Day Trial Period
    Incorrect product size.
    Tailoring issues.
    The product fails to meet expectations.
    Other (please provide a reason).
    ※ We sincerely apologize if a product is found to be faulty. Please fill out a returns form and we will process your request as quickly as possible!

    ▼ Product Returns Shipping Policy
    Shipping fees for return items sent to SUPERACE must be paid for by the customer.

    ▼ Product Returns Process
    1. Go to [Members Center] → [Order Management] → [Returns] → Select reason for product return → Send information.
    2. Please package the product using an appropriate bag/box and send all complimentary gifts (if applicable) along with the product to our customer service center
      Return Address:「No. 669, 4F-1, Zhongxiao E. Rd Sec. 5, Xinyi District, Taipei] SUPERACE Customer Service

    ▼ Processing Returns
    Once SUPERACE receives your product, the returns process takes 3-5 days to complete. Once products are confirmed to be in their original condition with tags, you will receive a full refund through your choice of payment method.

    ▼ We do not accept returns under the conditions below
    1. Product tags have been cut.
    2. Product has been delivered for more than 7 days.
    3. Application for product return has not been submitted in our Members Center.
    4. Product has been confirmed to contain smudged makeup, stains, or has been washed.
    5. Intimate personal garments that have been sold cannot be returned.

    ▼ Product Exchanges
    The SUPERACE website does not currently provide exchange services. If you would like to exchange a product, we will process your request through the product returns process and ask that you resubmit an order.

    ▼ Product Receipts
    SUPERACE athletic wear products purchased through the official website offer a 7-day trial period; all product receipts will be mailed out 7 days after transactions.

    ▼Tariff: your country might subject to imports duties or taxes imposed oversea shipments. These costs are your expense, and is not including in your invoice charges.

    ▼Return / Exchange fee: any additional shipping costs incurred in returning or exchange items to you, will be borne by you. If you do not accept the return of these items, we reserve the right to withhold some items and their relative value.

    ▼Due to above premise, if you refuse to receive the oversea shipment with no appropriate reason, it will affect your ordering right in the future.

    ▼Any question of oversea shipments, please feel free to contact our customer service center first before you order. We will provide more information.

    If you haven’t found an answer to your question, please contact us before you order

    service@superace-sport.com or +886 2 87851669

USER GUIDE AND WASHING INSTRUCION MANUAL


FAST DRYING,UV RESISTANT AND WINDPROOF MATERIAL

1.Machine wash in Cold water below 30℃, light and dark color items must be separated.

2.For garments with pattern print or heat-transfer on surface, please reversing it and put in laundry net bag, suggest to wash individually.

3.Since the structure of fast drying fabric is very delicate, it may cause snagged and a few pilling, which is normal.

4.Use natural cleaning agent or specific sport wear cleaner (don’t use laundry detergent, fabric softener, ultra powder laundry detergent etc.), must put in laundry net bag before spin dry, and choose normal spin cycle.

5.After spin dry, lay flat and air-dry, keep out of direct sun light, keep away from chemical products like camphor balls and Silica Gel.

6.Do not tumble dry, iron.

7.Please wash the product immediately, if not cleaned after sweating or use, sweat or alkaline that might damage the fibers and the bonding material, could lead to shortened life of the product.


THERMAL PRODUCT

1.Machine wash in Cold water below 30℃, light and dark color items must be separated.

2.For garments with pattern print or heat-transfer on surface, please reversing it and put in laundry net bag, suggest to wash individually.

3.Thermal is made up of short cut micro fiber, it is normal if the micro fiber comes off with washing, after times of washing, this situation will become less and less.

4.Use natural cleaning agent or specific sport wear cleaner (don’t use laundry detergent, fabric softener, ultra powder laundry detergent etc.), must put in laundry net bag before spin dry, and choose normal spin cycle.

5.After spin dry, lay flat and air-dry.

6.Avoid wearing dark color thermal pant with light color top.

7.Do not tumble dry, iron.